AI-Powered Support Triage
An AI agent that categorizes, prioritizes, and routes 500+ daily support tickets with 94% accuracy.
The Challenge
A mid-size SaaS company received 500+ support tickets daily. Manual triage took a dedicated team of 3, responses were slow, and misrouted tickets created customer frustration and internal friction.
Our Solution
We built a custom AI agent trained on 18 months of historical ticket data. The agent reads incoming tickets, categorizes them by type and urgency, routes them to the right team, and drafts initial responses for common issues — all in under 30 seconds.
The Results
First-response time dropped from 4 hours to 12 minutes. The triage team was reassigned to complex cases where their expertise matters. Customer satisfaction improved significantly as issues reached the right people faster.
Ready to systematize?
Tell us where your operations break down. We'll show you what's possible.